Post bookingStart the upselling journey at the time of booking with confirmation emails that converts upgrades.
Pre-ArrivalInform guests on directions, promos, important information etc.
Pre-Arrival (2-5 days prior)Offer your guests room upgrades and the chance to add ancillary services to their reservation.
1 day prior or day of arrival
Give your guests the option to check-in prior to their arrival. Further personalize their stay by learning about their preferences and offering upselling opportunities.