UpsellGuru - Room up-selling system for hotels

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Let Your Guests Bid On Room Upgrades

Enhance their experience.

Maximize your up-sell revenue.

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UpsellGuru is a room up-selling system that allows hotels to offer their guests upgrades through a bidding system.

Benefits

INCREASE GUEST SATISFACTION

Enhance guest’s stay with discounted higher room categories and added services.

MINIMIZE THE NUMBER OF FREE UPGRADES

Sell your higher room categories for a discounted rate instead of having them empty or upgraded for free.

INCREASE REVENUE & AVERAGE DAILY RATE

Significantly increase your room up-selling revenue and the sales of services & amenities.

Guest Journey

Guest Receives Pre-Stay Email

Shortly prior to their arrivals, your guests receive an automated email offering them the chance to enhance their experience in your hotel.

Fully automated via PMS interface
Define your own strategy & target market
Email is fully customizable

email open rate

83%

email click rate

64%

Guest Bids On Room Upgrade…

By moving the slider, your guests can place a bid for one or several room types.

Colours indicate the offer strength
Minimum & maximum offers are set by the hotel

The hotel decides if to accept or deny the upgrade offer. If the offer is accepted, the guest will receive an upgrade for the additional price. If the offer is denied, their reservation remains as it was.

success rate

14%

revenue/month

up to €15000

...and purchase extra services

Offer your guests the chance to purchase additional services from a customised guest service menu.

A Selection of Our Customers

“

"UpsellGuru is a game-changing technology partner by putting guests in full control over the room upgrade. With its dynamic content feature, we can personalise the marketing message based on various segmentation rules which highly increases both open and conversion rate. Over 100 room upgrades and US$25,000 upselling revenue were achieved in the first few weeks, the result speaks for itself!"

“We are overwhelmed by the success of UpsellGuru for our properties. Up-selling and cross-selling revenue surpassing GBP 50.000 per month in pre-arrival upselling and cross-selling revenue was beyond expectations.”

UpsellGuru is a valuable partner for us as it adds a lot of value to our brand. The system is an innovative and easy way to communicate our up-selling possibilities with our guests in a fully automated way. We have the capability of sending targeted offers to elevate our guests’ stay and increase bottom line revenue. Their team facilitates the on-boarding and offers superb customer service.

UpsellGuru has delivered strong incremental revenue to the bottom line at The Grace Hotel SYD. It’s so easy to use and clients love this option.

UpsellGuru has driven a huge amount of additional revenue for Coombe Abbey, that we wouldn't have enjoyed without the benefit of this product. With minimal effort, we can reach out to our guests and offer the opportunity to really enhance their stay with our magnificent bedroom upgrades and offerings. The revenue achieved through UpsellGuru is beyond our expectations, we love it!