F.A.Q

Getting Started

How di I get started?
Email us or click on "SIGN UP" to get started. We will contact you and get you ready to start in less than 1 day.

How to obtain a free demonstration of UpsellGuru?
Just contact us and we will set up an appointment to demo the system online with you. As UpsellGuru is very easy to use, the demo will just take a few minutes of your time.

What is the implementation process of UpsellGuru?
The hotel setup in our extranet is very straightforward and can be completed in just minutes and you can get started sending bid requests to your guests. It may take more time to go live if you require and integration to your PMS or booking engine (see the "Interface" section below).

Does UpsellGuru require any other special software or system specifications?
UpsellGuru does not require you to install any hardware or software. As a web-based application it just requires you to have an internet connection. We support all major web browsers.

 

My Hotel

How will my hotel benefit from UpsellGuru?
Your hotel can increase their revenue by increasing the number of up-sells and cross-sells. By freeing up your lower room categories you will be able to sell these, raising your occupancy. Your guests will also be very happy to "win" bids for a better room type.

Is my hotel suitable to use the system?
Any type of hotel can work with UpsellGuru. For best results, your hotel should have more than 1 room type and receive a fair amount of direct bookings (as we require the customer's email to send the offers).

Can your system handle multiple properties?
The UpsellGuru extranet allows changing between multiple properties with the same login ID to ensure fast access.

 

Sending Up-Sell Notifications

Which customer information does your system require to send up-sell offers? How will it be imported into the system?
The system only requires: guest name, email stay dates and room booked. This information can be entered manually or imported from PMS or booking engine (see the "Interface" section below).

Which of my customers will receive up-sell offers?
You can send offers to every customer booked in your hotel from which you have the email addresses.

When will the up-sell offers be sent and when do I need to decide if I accept or deny it?
The hotel can decide when to send the email offers and when to make the upgrade decision. If UpsellGuru is interfaced with your PMS or booking engine, you can set up automatic email delivery x days after the booking date and/or x days before arrival.

How will the emails the system send look like?
The emails have the hotel's name as sender and look will white-labelled to your hotel.

 

Payment

What are the charges for using UpsellGuru?
There are different payment models that we work with: commission basis or monthly flat fee. We will consider a different revenue model for non-room related extras. There are no setup, maintenance or training charges. IBE/PMS interface charges may apply.

What is the billing cycle?
We will charge you every month end for the upsells occurred that month.

What types of payment do you accept?
We accept payment by all popular cards like Visa, MasterCard, American Express, ass well as PayPal and wire bank transfer.

What is the billing cycle?
it is 30-day billing cycle (there are also 6 and 12 months discounted payment plants). Your contract gets renewed every month, unless cancelled with 1 month notice.

When and how do the customers pay for their upgrades?
Your customers will pay for upgrades and extra services purchased directly with you at the hotel.

What is the minimum and maximum offer a guest can bid for an upgrade?
This is entirely up to your property. In the setup you can set minimum and maximum bid offers for every room type.

 

Interface

Can your system interface with our booking engine or PMS? What is the cost?
UpsellGuru successfully integrates with number of hotel PMS software and booking engines in the market. If your provider does not interface with us yet, we can get in touch with them to see if a two-way interface is possible. If they do not charge for the interface, we won't charge you.