Confirmation
Post booking
Start the upselling journey at the time of booking with confirmation emails that converts upgrades.Informational
Pre-Arrival
Inform guests on directions, promos, important information etc.
Upselling
Pre-Arrival (2-5 days prior)
Offer your guests room upgrades and the chance to add ancillary services to their reservation.Check-In
1 day prior or day of arrival
Give your guests the option to check-in prior to their arrival. Further personalize their stay by learning about their preferences and offering upselling opportunities.
Front Desk Upselling
On arrival
Access guest insights and upsell recommendations to drive revenue and capture all arrivals with customized offers.In-House
During the stay
Communicate, inform and upsell during your guests’ stay via Email, SMS, Chatbot and Hotel Directory.
